FAQ

Online Payment Methods
Ballistyx accepts most forms of payment including Visa, MasterCard, American Express, Diners and PayPal.
You can also direct deposit into our account (please contact us before using for this option).

Can I order products in special colours or sizes?
Certainly.
Please send us an enquiry and we will endeavor to source what you’re looking for.
info@ballistyx.com.au

If I can’t find what I’m looking for at ballistyx.com.au what should I do?
Not every single one of our products is listed on our website.
Please send us an enquiry and we will endeavour to source what you’re looking for.
info@ballistyx.com.au

Does Ballistyx offer a guarantee on items purchased online?
We guarantee the fit and performance of all our products.
We make it easy to get the right fitting boot with our easy fit system.
We register everything we ship for your safety.
PayPal also offers insurance for all purchases.
If Ballistyx have made a shipping mistake please contact us immediately on (03) 9870 9991.

What’s the Ballistyx Price Guarantee?
We will enthusiastically match the price of an identically stocked Australian competitor product *conditions apply.
Simply contact info@ballistyx.com.au with the details.

What are your Lay-By Terms?
Lay-by period is strictly 4 weeks.
Fortnightly payments are required.
Lay-by will be returned to stock if payment is not completed by the scheduled date.
A termination fee may be charged and retained if you cancel your lay-by.
The termination fee will be 20% of the total Retail Price.
All lay-by goods are retained by Ballistyx until payment is made in full.