Returns


Ballistyx Returns Policy

Change of Mind Returns

Changed your mind? No worries — you can return your item within 30 days of receiving your order for an exchange or store credit only.
We do not offer refunds for change of mind.

To be eligible for return:

  • Items must be unused, in original condition, with tags attached
  • You must provide proof of purchase (receipt or invoice)

Return Options:

  • In-store: Swing by Ballistyx for an exchange or store credit
  • By post: Ship it back and we’ll organise your exchange or store credit

Return Address:

Ballistyx
227-233 Dorset Rd,
Boronia VIC 3155
Australia

Return Shipping & Fees

  • Return shipping is your responsibility
  • A $5 per item or 15% restocking fee (whichever is greater) applies
  • Original shipping fees are non-refundable

Use tracked postage — we’re not liable for returns lost in transit, and we can’t process exchanges or credits until goods arrive safely.

Faulty, Incorrect or Misrepresented Items

Under Australian Consumer Law, you are entitled to a repair, replacement or refund if a product:

  • Is faulty, defective, or unsafe
  • Doesn’t match the description or sample shown
  • Doesn’t perform as promised

These consumer guarantees apply regardless of our change-of-mind policy.

If something's gone wrong:

  • Email service@ballistyx.com.au
  • Include your name, order number, and contact info
  • Attach photos of the fault if relevant

We'll assess the issue and resolve it quickly — with a refund, replacement or repair depending on the situation.

We're Here to Help

We’re a rider-run shop that backs our gear and backs our customers. If you’ve got a question, shoot us an email or come chat in-store.