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FREQUENTLY ASKED QUESTIONS

BALLISTYX GENERAL FAQS

WHERE CAN I FIND MY LOCAL BALLISTYX! STORE?

WHAT METHODS OF PAYMENT DO YOU TAKE FOR ONLINE PAYMENT?

CAN I SPECIAL ORDER PRODUCTS IN ABNORMAL COLOURS OR SIZES?

IF I CAN'T FIND WHAT I'M LOOKING FOR AT BALLISTYX.COM.AU WHERE SHOULD I GO?

DOES BALLISTYX.COM.AU OFFER A GUARANTEE ON MERCHANDISE PURCHASED ONLINE?

WHAT'S THE BALLISTYX PRICE GUARANTEE?

WHAT ARE THE TERMS FOR LAY-BY PURCHASES?

SHIPPING, RETURNS, WARRANTY & EXCHANGES

HOW DOES BALLISTYX SHIP MY ORDER TO ME?

I NEED TO RETURN SOMETHING, HOW DO I GO ABOUT IT?

14-DAY RETURN POLICY (DOMESTIC & INTERNATIONAL ORDERS)

HOW TO RETURN AN ITEM IN 3 EASY STEPS

EXCHANGES

I THINK I HAVE A WARRANTY/FAULTY PRODUCT WHAT DO I NEED TO DO? WARRANTY POLICY

MY ORDER HAS NOT ARRIVED, WHAT DO I DO?

HOW CAN I CHECK MY ORDER STATUS?

CAN YOU SHIP TO P.O. BOXES?

WHAT IS "PACKAGING & HANDLING"

PRE-ORDERS

WHAT IS A PRE-ORDER?

CAN I MAKE CHANGES TO MY PRE-ORDER?

CAN I CANCEL MY PRE-ORDER?

SIZING FAQS

WHAT IS THE BEST SNOWBOARD SIZE FOR ME?

WHAT BOARD TYPE?

LENGTH & WIDTH

TIPS ON BUYING BOOTS

FIT

TIPS ON BUYING BINDINGS

WHEN I BUY A REVERSE CAMBER SNOWBOARD DO I GO SHORTER OR LONGER?

HOW DO I GET THE RIGHT SNOWBOARD BOOT SIZING?

WHAT SIZE SKATEBOARD SHOULD I GET?